Refund Policy

At VINXtract, customer satisfaction matters to us. However, please note that all purchases of vehicle history reports are considered final and are non-refundable. Our reports are intended for informational use only, and VINXtract is not responsible for any purchasing or decision-making based on the information provided.

Strict Non-Refund Policy

All Sales Final: Payments made to VINXtract are non-refundable. Once a report is ordered and delivered, no refunds will be issued.
48-Hour Rule: Any refund request submitted more than 48 hours after delivery will not be considered.
Third-Party Data Disclaimer: VINXtract reports are generated using third-party data sources. We do not guarantee the completeness, accuracy, or availability of all vehicle information.
Disputes & Chargebacks: In case of a payment dispute or chargeback, VINXtract reserves the right to take legal action if necessary.

Eligible Refund Cases (Exceptional Circumstances)

A refund may be issued only in the following rare situations:

The report delivered was completely blank or contained no usable data.
You were accidentally charged twice for the same report.

Invalid Reasons for Refund

The following cases are not eligible for a refund:

Claims of inaccurate or incorrect data (data is provided “as-is” from third-party sources).
Missing vehicle information (data availability depends on external databases).
Late report delivery (standard delivery time is 6–12 hours, but typically faster).
Change of mind or dissatisfaction with the report content.

How to Request a Refund (If Eligible)

If you meet the refund criteria above, please contact us by email with the following details:

Email Subject: "Refund Request"
Your Email Address: (used during your order)
VIN Number: VIN for the report you purchased
Reason: Brief explanation for your refund request
Full Name: First and last name
Date of Purchase: When the transaction was made
Payment Method: (e.g., credit card via Stripe)
Transaction ID: Last 4 digits of the card used

Send all requests to: support@vinxtract.com

Processing Timeline

Review Period: Refund requests are reviewed within 10 business days.
Refund Method: Approved refunds will be processed back to the original payment method.

Important Notes

Liability: VINXtract is not liable for any financial or personal decisions made using our reports.
Informational Purpose Only: Reports provided by VINXtract are not legal advice and should not be treated as such.

If you need further assistance regarding this policy, feel free to contact us at support@vinxtract.com.